Embassy Suites by Hilton Richmond

The gentleman at the reception desk at check in, was extremely knowledgeable, polite, welcoming and exceptional in all facets. I would stay there again just to converse with this gentleman again. Unfortunately I did not catch his name as I was exhausted from driving, but he was tall and wore "round" glasses. He is an asset to your company and should be used to train others in his position at ALL of your facilities.

The rooms are palatial and modern and very clean. love that there is a separate seating area/ living room with tv outside the bedroom. adore the atrium at the center of the hotel with fountain and trees and the happy hour wine and cheese! there is an indoor pool and gym. there is a mini convenience store type area in the lobby with various snacks and drinks. breakfast was lovely and was included in my stay-- dont miss the made to order omelets! This is very close to the Lewis Ginter Botanical Garden, which was glorious with the Incanto sculpture exhibit & the reason for my stay here.

We have a family of 5, so we stayed in a room with a pull out couch. The room was very clean. We were near an elevator but it was very quiet. The beds were extremely comfortable, not hard, but not mushy or lumpy and the sheets were soft. There was a door between the bedroom and living room to give my oldest some privacy at night. The glass elevator was a lot of fun for the younger two kids. The made to order eggs at breakfast were very good.

We loved it! The inside “courtyard” is wonderful! The breakfast was exceptional and so unexpected! The omelette station was our favorite. The staff were so attentive and friendly

no issues with the staff at the hotel. But we did have issues with Embassy suites booking department not being trained properly. I property was great room was clean grounds were immaculate. The staff member that booked my room was not trained properly and miss spoke. after the reservation was made, (they) asked me for my credit card information and explained to me that this room was nonrefundable due to the shortness between booking and arriving. when I was told the room was nonrefundable, I was under the assumption that it was paid for. I was not explained that it would not be charged until my guest arrived at the hotel. My fiancé arrived at the hotel, not knowing the room was not paid for. So she did not take her credit cards thinking it was paid for. Which caused a problem she was there with Bowie University baseball team. And it was almost left without a room to sleep in. I was traveling.