Embassy Suites by Hilton Richmond

The gentleman at the reception desk at check in, was extremely knowledgeable, polite, welcoming and exceptional in all facets. I would stay there again just to converse with this gentleman again. Unfortunately I did not catch his name as I was exhausted from driving, but he was tall and wore "round" glasses. He is an asset to your company and should be used to train others in his position at ALL of your facilities.

The rooms are palatial and modern and very clean. love that there is a separate seating area/ living room with tv outside the bedroom. adore the atrium at the center of the hotel with fountain and trees and the happy hour wine and cheese! there is an indoor pool and gym. there is a mini convenience store type area in the lobby with various snacks and drinks. breakfast was lovely and was included in my stay-- dont miss the made to order omelets! This is very close to the Lewis Ginter Botanical Garden, which was glorious with the Incanto sculpture exhibit & the reason for my stay here.

We have a family of 5, so we stayed in a room with a pull out couch. The room was very clean. We were near an elevator but it was very quiet. The beds were extremely comfortable, not hard, but not mushy or lumpy and the sheets were soft. There was a door between the bedroom and living room to give my oldest some privacy at night. The glass elevator was a lot of fun for the younger two kids. The made to order eggs at breakfast were very good.

We loved it! The inside “courtyard” is wonderful! The breakfast was exceptional and so unexpected! The omelette station was our favorite. The staff were so attentive and friendly

We really liked the lady at the front desk when we checked in. We really wish we could remember her name, but she was a tall, super sweet black lady with 2 tone (blonde tips) short hair. She was very accommodating. She never seemed annoyed when we asked for (a lot of) different things like the lady who was there after she left. The drinks and snacks daily from 5:30-7pm is an amazing idea and perfect for winding down from a long day. We didn't make it back in time to have the hot breakfast. We were upset about that bc everything else there was impressive, including the room service. We wanted to swim too, but there was a group (6-8) of creepy men who looked at you like you're a piece of meat and made you feel very uncomfortable from the time you walked in until the time they watched you out. They hogged the pool the whole time we were there, just waiting for females to come swimming half naked in bathing suits.